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Please Note: We do not process orders on weekends and major holidays. Your order will continue processing the following business day. All shipping time frames are counted in business days.
We offer free shipping on all domestic orders over $55.00, before applicable taxes and excluding U.S. territories or states that require an adult signature on delivery. The adult signature method incurs additional shipping costs and therefore does not qualify for free shipping. Special discount offer codes cannot be combined with free shipping. Free shipping does not apply to international orders. Enter code "SHIPPING" at checkout.
Damaged, Lost or Undelivered SMOOD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Please Note: We do not process orders on weekends and all major U.S. holidays. Your order will continue processing the following business day. All shipping time frames are counted in business days. If your order is placed over the weekend or a holiday and is flagged for further review, you will be contacted on the next business day.
INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK! All buyers must be aware of the importation laws for their country, SMOOD is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items.
International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyer.
Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurs any type of return fees, those charges will be deducted from your refund of the returned items. SMOOD Is not responsible for packages delayed due to customs issues.
*Currently do not ship to: Brazil, Mexico, Singapore, Indonesia, India, Malaysia, Hong Kong, Japan, North Korea, South Korea, Dubai, Iran, Uruguay, Turkey and more. (If you do not see your country during the checkout process, we are unable to ship to that country).
*Some shipping methods may be unavailable for certain international locations.
*Actual number of transit days may vary based on origin, destination, and custom delays. Please contact the carrier provider or your country's local authority regarding customs directly for more information.
Note: Tracking may not be available for all shipping methods once they leave the U.S. Additional delays, less common may be caused due to COVID-19.
International Mail/Freight Forwarding Services:
All orders are put through a process of picking and packing, to ensure that all items have been properly assembled to arrive in pristine condition. SMOOD's commitment is that the order will be sent with all items in the original packing. However, for customers choosing to ship their order to and with a mail or freight forwarding service, this guarantee is voided once the package arrives undamaged at the forwarding service. These services typically repackage our products, therefore we can not be held responsible for, but not limited to: Damages, Missing Items, Issues That Occur After Initial Delivery. This will as well apply to the order once it has arrived at the final destination.
ADDITIONAL SHIPPING INFORMATION
Lost & Undelivered Packages:
Lost, undelivered or stolen packages are not the responsibility of SMOOD, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. SMOOD strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. SMOOD is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
Canceling and Altering Orders:
Due to the volume of orders SMOOD receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order as it could have already been processed or shipped.
We check all information on our website very carefully. However, an occasional error may occur. We reserve the right to correct inaccurate information and are not responsible for typographical errors.